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Service

    Product InformationWhat exactly ‘HEADSPA7 Treatment’ means?

    ‘HEADSPA7 Treatment’ is a highly nutritious treatment that transforms from an ampoule into a cream when mixed with water.

    It is a treatment which generates from nutrients to moisturizing coating film within ‘7 seconds’.

    Product InformationWhat is the difference between ‘HEADSPA7’ treatment and rinse?

    ‘HEADSPA7 Treatment’ is a functional cosmetic that helps to alleviate the hair loss,

    plus supports healthiness of the scalp and hair proved and permissioned by Ministry of Food and Drug Safety.

    Product InformationWhat is the difference between ‘HEADSPA7 Treatment’ and previous hair pack?

    Unlike inconvenient use of the previous hair pack,

    ‘HEADSPA7 Treatment’s difference is to generate hair volume along with moisturizing and nutrients within ‘7 seconds’

    Product InformationIs ‘HEADSPA7’ treatment for scalp use too?

    Of course. ‘HEADSPA7 Treatment’ can be used on the scalp.

    The treatment does not contain excessive amount of oil ingredient, therefore no blockings of the scalp pore also no stimulation.

    Furthermore, it has a functional ingredient that helps to alleviate the hair loss.

    (It only functions, when the treatment is well applied all over the scalp!) Please feel safe to use since an apprehensive ingredients are excluded.

    Product InformationIt seem like the product does not transform into a cream shape properly. Is it not effective then?

    The temperature of the water and mixed proportion affects the transform of liquid to cream.


    Slightly squeeze the water after rinsing hair with warm water.

    Then apply HEADSPA7 Treatment all over the scalp and hair.

    Massage your hair gently and properly.

    The product transforms to cream easily when the hair is wet by warm water.

    Cause of heat or an unclearness of liquid changes has no differences in effect while using!

    Product InformationI think I am using too much of the product at once. Am I using it in a wrong way?

    Unlike the previous hair pack which took longer time with inconvenient use,

    current ‘HEADSPA7’ treatment provides your hair with nutrients,

    moisturizing, and volume in a short time of ‘7 seconds’ with quicker and easier directions to use.

    Product InformationWhat is the white little grain inside the case?

    It is a protein at freezing point.

    If the ‘HEADSPA7’ treatment is placed at lower temperature area or due to Winter climate, the protein’s freezing point goes low and therefore, it happens to look like the white grain.

    The product transforms back to liquid, if you keep the case at room temperature or dissolve the case with warm water.

    Please feel safe to use since the transform of the product is not defected.

    Shipping & DeliveryThrough which delivery service company do you deliver a product?

    HEADSPA7 delivers a product through CJ Logistics quickly and safely.

    Shipping & DeliveryDoes delivery service reach to military facilities or soldier’s apartment? Is it possible?

    HEADSPA7 is using CJ Logistics as a contract enterprise.

    Delivery might be impossible as undeliverable since the area only allows post delivery services.

    Also, it is impossible to change to another delivery service (when you order from HEADSPA7)

    Shipping & DeliveryHow long is the shipping period?

    The order on the very day is possible to release, if the order is received and paid before 14:00PM.  Your product delivery will take around 1 to 3 days from the date of shipping.

    However, please be aware that depending on the location your delivery period will take more than 3 days.

    Shipping & DeliveryHow much is the delivery charge?

    The basic delivery charge is 2,500\, and it is operated as an advance payment.

    Order & BillingDo I need to register to order the product?

    You can order the product as a non-member too!  Please do not forget to click the [Non-member purchase] button while ordering.

    But, do not forget to note down your shipping code number and password to check your product’s  status if you are ordering as a non-member.

    Order & BillingIs partial cancellation / partial refund possible?

    It is only possible for the customers who have purchased via card or deposit without a bankbook.

    If you have purchased via mobile phone or real-time account transfer, a partial cancellation / partial refund is impossible.

    Order & BillingI ordered the product as a non-member, but since I do not remember my shipping code and I can’t check the status. What ...

    I ordered the product as a non-member, but since I do not remember my shipping code and I can’t check the status. What should I do?


    - We will help you with your status check, if you contact us via customer service center (02-6929-1831)  or KakaoTalk Plus Friends ‘@HEADSPA7’ or Q&A board of CS center.

    Exchange & ReturnsWhat is the return policy, if I want to return the product?

    -If your product is unopened since the day of the receiving date, your return is possible.


    -Please contact us via KakaoTalk Plus Friends ‘@HEADSPA7’ or HEADSPA7 webpage Q&A board.


    -However, all the free gifts and trial offers must be returned back all together.





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